FAQs

How is My Puffin Different?

We have designed and manufactured My Puffin with safety as our number one priority. Fun, without safety, is not fun.

  • All our components are made in Canada so that we can absolutely maintain the highest environmental and safety standards. If we were to manufacture overseas, we could not guarantee what your children (and their friends) will be bouncing on over the years to come.
  • We don’t like Bacteria – we have intentionally not included a waterproof cover. The foam needs to “breath”. If we used a cover and water somehow made its way to the foam, mold and bacteria would become an additional (and unwanted) house guest.

What fabric are your covers made from?

Our zippered covers are made from a soft chenille polyester with a timeless cross-hatch design. It's gorgeous and we chose this fabric with our kid and adult customers in mind. It has a 125,000 Wyzenbeek rating. What's a Wyzenbeek? No, that's not a typo – a Wyzenbeek test is how quality fabrics are rated for durability. All My Puffin couches are rated at 125,000 impressions on the Wyzenbeek test (that's good!) because we're serious about wear and tear. That means your kids can jump on a My Puffin 125,000 times and it will still look brand new. That’s a lot of jumping and a lot fun!

So Buying A My Puffin 100% supports a Canadian Business?

It sure does eh. We believe in paying living wages and hiring local workers is part of our responsibility to our fellow Canadians and as world citizens. Each My Puffin is hand made with love and care.

Is your foam safe?

Yes! Our foam is manufactured in Canada so we can 100% control the specifications. Our Anchor, Lander, and Stander are:

  • Made without ozone depleters
  • Made without PBDEs, TDCPP for TCEP ("Tris") flame retardants
  • Made without mercury, lead, and other heavy metals
  • Made without formaldehyde
  • Made without phthalates regulated by CPSC
  • Low VOCs (Volatile Organic Compounds) emissions for indoor air quality 

How firm is the foam?

We think we have found the perfect balance between firmness and weight. Our Anchor and Standers are 1.4 lb/3ft with 41 ILD, and our Lander is 1.8 lb/3ft with 36 ILD. Let me explain what that means and why it's important. The first numbers (1.4 and 1.8) are an indication of density. Generally the higher the number the better quality foam, however there is a trade off (and this is where it gets important!). The higher the number the heavier the foam and this can cause a problem in a play couch. The second set of numbers (41 and 36) or the ILD (Indentation Load Deflection) is its softness. The higher the number, the softer the foam but softer foam means less air in the foam so it is heavier. We took an enormous amount of time to select the best foam for My Puffin. Who wants a fort with a sagging roof? Or pieces that are too heavy to carry? Our foam is comfortable to sit on yet not too heavy to move around and with enough structure for the littlest of engineers. It's really a balance and we have found that balance. Thank you if you are still reading this. I know it isn't the most exciting of explanations. 

Tell me more about what comes to my door?

Each My Puffin is shipped in a plain brown box from our Canadian manufacturing location. Our foam is lightly compressed to safely fit into a box. Each box comes with an Anchor (firm base), Lander (soft top), and 2 Standers (triangle cushions). When My Puffin arrives at your door, it needs to be unpacked and expanded. It is ready to play with but may take a few hours to fully expand. We recommend jumping, building and having serious fun as ways to help the expansion process.    

How much shipping?

We have flat rate shipping across Canada for only $39.99. We are proud that we can ship to every province and territory in our beautiful country. 

How Long Will It Take to get a My Puffin?

Our current shipping time is 1 week! We do our best to get your custom made My Puffin out of the nest as soon as possible. 

Can I pickup My Puffin? 

Yes, you can select local pickup at our Mississauga manufacturing facility at the checkout. There is no charge for pickups. Pickups are available Monday to Friday, 9am to 5pm. 

What is My Puffin return policy?

All purchases from My Puffin will be considered a final sale, with the exception of Puffins purchased but not yet confirmed for delivery, and items which may have arrived damaged or incorrect upon delivery. 

We hope that you never receive a damaged or incorrect item from My Puffin and we work hard to ensure all items are of the highest quality, and properly packaged. But in the event that it should happen, please email us at hello@mypuffin.ca with the subject line return/exchange within 48 hours of receiving the item. We ask that you include all of your contact information, Your order number, the reason for the return/exchange along with applicable photos. 

We will assess returns/exchanges for these reasons on a case by case basis. 

If you received the wrong item and a return/exchange is accepted we will send you instructions to return incorrect items, and send the correct item to you as soon as possible at no additional charge. 

If you received a damaged item and a return/exchange is accepted we will send a replacement item to you as soon as possible at no additional charge. 

If a replacement item is not available we will gladly refund your order. Please allow 7-10 business days for a refund to the original method of payment.

We do not accept returns/exchanges on items damaged through normal use. 

Do you have a warranty?

We offer a 1 year warranty on the covers, zippers and foam. Please do not hesitate to contact us if there is a problem with your My Puffin. To start a warranty claim, send an email to hello@mypuffin.ca. We will send you a return shipping label, as well as instructions on how and where to send your package. 

I’m One of Those Weird People That Doesn’t Like to Do Laundry but, Can I Wash the Covers?

We know accidents happen (for kids and parents) so we made My Puffin out of durable material that can be washed. Our covers easily zip off for washing. Machine wash and tumble dry. For smaller boo-boos a simply dab of upholstery cleaner should do the trick.

How is My Puffin with Pet Hair?

My Puffin founders both have dogs so it was important to select the right fabric for this play couch. My Puffin is made with high quality chenille fabric. One of the many advantages of this fabric is that it will not become magnetic to dirt or pet hair like other fabrics such as microfiber. Let's be honest, there is enough cleaning to do without pet hair jumping onto your play couch.

How Tall Do You Have To Be To Ride the My Puffin?

Unlike those annoying rides at the fair, we have no restrictions. Ages 1 to 99 can enjoy My Puffin, but we believe ages 18 months to 12 years old will get the most out of it. However, teenagers have been spotted using My Puffin as extra seating when friends arrive (Note: My Puffin is not responsible for monitoring teenage activity).

I Fancy Myself as a Bit of A Designer - Can I Customize My Puffin?

Yes you can! Please contact hello@mypuffin.ca with the subject line “customization” and we will give you details. We can match any pantone or print an image on your couch using a specialized fabric and our toxic-free printing process.